FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to get your pet's new wardrobe to your doorstep smoothly:

• Free Shipping (7-14 business days): $0

• Standard Shipping (7-14 business days): $10

• Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your pet clothes ship, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to change a clothing size, shipping address, or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & EXCHANGES

Q: What is your return and exchange policy? A: We want your pet to love their fit! If an item doesn't fit perfectly or you are not completely satisfied, you can return your unworn, unwashed items (free of pet hair) in their original packaging within 30 days of delivery for a full refund or exchange.

Q: My order arrived damaged or I received the wrong size. What should I do? A: We hold our products to the highest quality standards, but mishaps can happen. Please take a quick photo of the clothing item showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SIZING

Q: How do I choose the right size for my pet? A: Sizing can vary significantly between different breeds and human clothing standards. We highly recommend measuring your pet's chest girth, neck girth, and back length, and comparing them against the specific Size Chart available on each product page before purchasing. If your pet is between sizes, we always suggest choosing the larger size for a more comfortable fit.

Q: How should I wash ZyverraNest pet clothes? A: To preserve fabric quality and vibrant colors, we recommend hand washing or machine washing on a gentle cycle with cold water and mild detergent. Hang dry or tumble dry on low heat.